How is the product shipped?
We utilize the fastest shipping service available to your US state.
If you would like specific shipping instructions to be added please call us on 415 277 2026, or email info@tvvoicepro.com and we will add a note on your delivery.
What if I’m not happy with the product?
If you are not happy with the product, please contact us on 415 277-2026, or email info@tvvoicepro.com. We provide a full refund of the product price within 30 days of you receiving the product, for any reason. For orders made in November and December, we extend the return period to 60 days, to allow for those who purchase a TV Voice Pro product as a gift during the Christmas Period. If you purchase with your Paypal Account, Return Shipping is Free, as per Paypals Return Shipping Policy. For all other orders, you can choose for us to liaise your return. We charge a flat rate of $20 for return shipping, which you can choose to be debited from your refund, or pay for separately. We include a return bag under the blister box with every TV Voice Pro order. This means your return is ready to go, and ensures we receive the returned product in good condition. As we organize the return, we can refund you straight away.
We are also happy to assist you with connection queries, and are yet to find a TV we can’t connect to! Just call us for free connection assistance.
When can I expect the product to arrive?
Allow 2 to 5 working days from the date of your order.
What is included in the TV Voice Pro Box?
Each TV Voice Pro system is shipped with an Easy Set-Up Guide to allow you to quickly set up the product to work with any TV. A complete manual and Certificate of Quality Check is included in the box. There are also two different size ear tips for you to choose from if you wish to change from the standard size ear tips attached to the headset.
Why can I hear noise around me when I use TV Voice Pro?
You may have accidently pressed the TALK function on the headset (With the TV Voice Pro Original headset). If you have done this the light on the headset will turn blue. This means you have disconnected from the TV and are using the microphone function which enables you to chat to others in the room with the headset on. To reconnect back to the TV simply hit the TALK button again. We do not recommend using the TALK function for TV listening, as it is not intended for this purpose and will not deliver the correct sound quality.
What if I use a Digital Box to watch TV?
In most cases we still recommend connecting to your television itself, even if you are using a Digital Box. You can however connect directly to your Digital Box as an alternative.
Is there a guarantee on the product?
We provide a 12 month warranty on all TV Voice Pro products. This warranty covers all defects in material and workmanship of the product. All parts of the device will be replaced or repaired at no cost. (Excluding the plastic ear buds).
How does the product connect to my TV?
All televisions have access to either digital optical/coaxial or analogue audio outputs on the back of the television. Please review the “How to connect” section on the website for more detailed information. Both TV Voice Pro Air and TV Voice Pro Original can connect via any of these methods.
What payment methods do you accept?
We accept all major credit cards, online payment via PayPal, and EFT transfer.
What if I am buying TV Voice Pro for someone else?
TV Voice Pro is guaranteed to work with any television. Please advise us of the correct name and shipping address you would like us to send the product to when you make your order. If you would like to make a change to your order, please email us at info@tvvoicepro.com
Do you have another question?
Please email us at info@tvvoicepro.com